Mobile App Helpdesk
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How to use the app: Step by Step
I purchased a Santa pack, how do I access them?
Updated App and restore does not work
General - Planning your photo (layout, size, clarity, blurry)
Q: Why is my picture is blurry from your app
See all 6 articles
How To Videos
Video App Tutorial
Apple iOS Mobile App Support
Upgraded app and now it does not work.
Apple iOS iPhone Helpscreens: How do I use the app?
Quick Video: App Tutorial
Can't add photo from my Gallery
Android Mobile App Support
Easter Bunny Stickers not downloading
Your URL (capturethemagic.com) takes me to the RED app where there are no Bunny Packs
Tutorial Help Screens for the Android App
Can't Restore My Stickers
FAQ: How do I get a Refund?
Web App Support
Where's my photo? How do I find and get the photo I just created and/or just bought?
Quick Web Tutorial
There is a diagonal black box on my photo
CATCHY Web App Editor - "How it Works" Tutorial Video
Help Desk Software