General Support

This is for general non-device specific info, FAQ's etc.

New to Santa Live! Please watch the following Tutorial so you can take full advantage of the app and its features. Click here: Santa Live Tutorial
Tue, 14 Dec, 2021 at 10:32 AM
General - Planning your photo (layout, size, clarity, blurry)
We highly recommend that before you take any photographs, take a few minutes to: Sit down and try to plan the photograph you want to take, think whe...
Fri, 23 Dec, 2016 at 10:46 PM
Q: Why is my picture is blurry from your app
Most times, the reason for blurry pictures output is due to the fact that the input picture is very small (low  resolution).  Our applications' results...
Tue, 20 Dec, 2016 at 3:10 AM
About Us: Who are these guys at ?
Capture The Magic and the Capture The Magic Mobile app are products/services delivered to you by Magical Beliefs, LLC.  We are a Northern Virginia based...
Fri, 22 Dec, 2017 at 10:20 AM
How to use the app: Step by Step
Sat, 22 Dec, 2018 at 2:27 PM
I purchased a Santa pack, how do I access them?
Mon, 24 Dec, 2018 at 10:30 AM
Updated App and restore does not work
We have 2 published apps on the app stores now.  If you are trying to restore your packs and you are not successful, please make sure that you are using the...
Sat, 22 Dec, 2018 at 2:41 PM
Where are my stickers after i buy them?
Tue, 21 Dec, 2021 at 8:12 AM
I bought stickers but cannot find them to use
In order to use the stickers, you must go to the photo editor. Do this by taking a picture and then tapping the stickers button. On the sticker ribbon all o...
Fri, 24 Dec, 2021 at 5:35 PM