Apple iOS Mobile App Support

This folder of articles is for the Apple iOS devices, iphones, ipads

New to Santa Live! Please watch the following Tutorial so you can take full advantage of the app and its features. Click here: Santa Live Tutorial
Sun, 12 Dec, 2021 at 12:28 PM
I bought stickers but cannot find them to use
In order to use the stickers, you must go to the photo editor. Do this by taking a picture and then tapping the stickers button. On the sticker ribbon all o...
Tue, 21 Dec, 2021 at 8:06 AM
Quick Video: App Tutorial
App Tutorial
Sat, 22 Dec, 2018 at 2:09 PM
Can't add photo from my Gallery
Chances are you have iCould Photo Library turned on and optimized. As a result Apple changes the format of the photo to a much smaller image that our editor...
Tue, 20 Dec, 2016 at 9:56 PM
Upgraded app and now it does not work.
After an update, some users may experience the app not restoring previous purchases.  Please follow these steps: Uninstall the app Turn your phone off a...
Sat, 7 Dec, 2019 at 1:45 PM
Apple iOS iPhone Helpscreens: How do I use the app?
We hope you enjoy your new Capture the Magic app. Just a couple things to make sure the installation goes smoothly and you get what you pay for. Pleas...
Sun, 24 Dec, 2017 at 6:36 AM
Stickers not registered
On Christmas Eve the servers may get overloaded from time to time and will result in an error: Stickers not registered. Please make sure you have a stro...
Fri, 24 Dec, 2021 at 5:37 PM