Apple iOS Mobile App Support

This folder of articles is for the Apple iOS devices, iphones, ipads

Error Message: Can't download Stickers/Categories- Apple
If you are in an area where you have a weak internet connection you may receive a pop-up message stating that you cannot download Stickers or Sticker Catego...
Sun, 24 Dec, 2017 at 7:41 AM
My Sticker Packs are not showing up?- Apple
Sometimes if the servers are busy Apple may not deliver all or some of the stickers. It's ok, we will get them for you. Please follow the instructions ...
Mon, 25 Dec, 2017 at 7:59 AM
Can't add photo from my Gallery
Chances are you have iCould Photo Library turned on and optimized. As a result Apple changes the format of the photo to a much smaller image that our editor...
Tue, 20 Dec, 2016 at 9:56 PM
Updated App and Stickers Not Showing Up?- IOS
In some instances when updating from a previous version Apple may not properly restore all the previous purchases. Not to worry, a couple of steps and we wi...
Sat, 23 Dec, 2017 at 10:13 AM
Apple iOS iPhone Helpscreens: How do I use the app?
We hope you enjoy your new Capture the Magic app. Just a couple things to make sure the installation goes smoothly and you get what you pay for. Pleas...
Sun, 24 Dec, 2017 at 6:36 AM
Using the Sticker Shop
Sat, 23 Dec, 2017 at 2:16 PM
Quick Video: How to Add Santa
Sun, 24 Dec, 2017 at 9:22 AM
How to get a refund using your iPhone or iPad Launch Mail from your Home screen. Search for "Your receipt from Apple" if it's not immedi...
Tue, 26 Dec, 2017 at 9:22 AM