We apologize if you had any issues with our app. We truly want to spread magic on Christmas and feel bad if your experience was anything but great. Please see below to process a refund, we are not able to issue them, they have to be done directly through the individual mobile app platforms - Google Play or Apple Store 

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How to get a refund using your Android Device

Request a refund on the Google Play website

If it’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play. 


This is the quickest way to find out if Google will give you a refund. You’ll usually get a decision within 15 minutes. 

  1. Open a web browser (like Chrome or Safari) on your computer, tablet, or phone.

  2. Copy https://play.google.com/store/account and paste it into the address bar of the web browser.

    • Make sure this is in a web browser and not the Google Play Store app. You can't request a refund in the Google Play Store app.
  3. Scroll down to "Order History" and find the order you want to return. To the right of the order, select More More Menu.
  4. Select Report a problem. 
  5. Choose the option that describes your situation, complete the form, and say that you would like a refund.
  6. You will see a message saying "thank you for sharing your concerns." Later you will receive an email about your refund.


How to get a refund using your iPhone or iPad

  1. Launch Mail from your Home screen.
  2. Search for "Your receipt from Apple" if it's not immediately visible.
  3. Tap on the receipt for the purchase your want refunded. (Unless you remember the date, there's no way to tell which receipt is which unless you tap it to open it, so you might end up tapping a lot...)
  4. Tap Report a Problem next to the purchase you want to report. You will be redirected to Apple's problem reports page.

  5. Enter your Apple ID and password when prompted.

  6. Tap Choose Problem and select a problem from the menu.

  7. Enter details for your problem, then tap Submit.

You should hear back from Apple within a few days to a week with whether your request for a refund is approved.